*A three-year commitment is required and can be canceled within termination policy. †Quick issue resolution with average customer calls to Bayer’s 24/7 Technical Assistance Center lasting less than 15 minutes and being resolved 44% of the time. Remote monitoring, diagnosis, and resolution of your injector issues through VirtualCareTM Remote Support. Uncompromised quality by only using genuine original equipment manufacturer (OEM) parts and factory-certified Field Service Engineers.
Our 4 Customized Solutions Offer Quality Care & Exceptional Value
To help you protect your investment in Bayer equipment, software, and clinical services, we’ve created 4 service programs designed just for you. Whether you’re looking for enhanced coverage via SelectCARETM, comprehensive coverage with TechCARETM, or something in between, our customized solutions are designed to provide you with peace of mind.
*When the next generation monitor becomes available, customer may request one such enhancement during the term of the agreement to replace their existing monitor with the next generation Certegra® Workstation. When the next generation injector head becomes available, customer may request one such enhancement during the term to replace their existing injector head with a remanufactured injector head. The remanufactured injector head will only be compatible with new Bayer syringes as part of our complete injection system. Mounting options (Overhead Counterpoise System [OCS] and Pedestal) are excluded. Scan room enhancement will not be installed on OCS I (OCS I was last sold in 2004). Only available for MEDRAD® Stellant Dual CT Injection System
†97% uptime guarantee is only available with TechCARETM Standard level of service.