Bayer Radiology Services

Services

  • Services

Delivering a Lifetime of Value 

Advanced products from Bayer in Radiology come with something equally valuable: world-class services. You have access to our team of more than 220 Bayer Solutions Delivery Members who are dedicated to improving your performance with round-the-clock support. We provide quality solutions to meet your clinical, financial, and operational needs, and we’re constantly investing in new technology and services to support you and your business every step of the way.

Learn more about Bayer’s suite of services.

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When you choose Bayer, you have access to dedicated teams that are committed to every aspect of your Bayer Solutions portfolio. Our Specialists work with you to create an integration plan that allows your systems to fit the needs of each department.

  • Bayer Project Managers oversee every aspect of the project implementation process
  • Customized integration plans ensure that our systems fit the needs of your department solution interfaces
  • Bayer Engagement Delivery Specialists coordinate on-board training to introduce your team to the new technology
Simplifying Integration with Bayer Project Managers

Bayer is committed to helping you improve quality, safety, and patient care. To ensure that you and your team have everything you need to achieve your clinical goals, you have access to:

  • Our team of Clinical Performance Specialists, who provide on-site and virtual training so that you and your staff can maximize the potential of your radiology suite
  • 24/7 remote support from our Clinical Performance Call Center
  • myRadiologySolutions online customer portal, where you can access the on-demand Learning Academy, as well as asset and service management information
  • Information Technology Advisories, which are designed to keep you up to date

Enhancing Performance

With Bayer’s flexible service agreements, you can protect your Bayer investment with a host of features. Service agreements help you to optimize performance and maximize uptime of your device and software solutions. Only Bayer provides: 

  • Non-obsolescence coverage for CT via TechCARETM, which allows you to update MEDRAD® Stellant CT Systems to MEDRAD® Stellant FLEX with financial flexibility
  • Engineered Predictive Maintenance (EPM) performed by Bayer-certified Service Engineers who deliver comprehensive on-site maintenance, software updates, part replacements, and more
  • Remote monitoring via VirtualCARETM
  • Remote Support to help identify issues before they become problems and provide real-time monitoring, advanced diagnostics, and rapid resolution
  • The Technical Assistance Center (TAC), which offers on-call support from specialists who deliver extensive product knowledge, software expertise, and troubleshooting experience
  • Work Status, Cases, Work Orders and Warranty Details via myRadiologySolutions.

Maximizing Uptime

 

Stay up and running—and up to date—with TechCARE

TechCARE is another way Bayer brings innovative solutions to your radiology department. While traditional service contracts help ensure performance and uptime, TechCARE goes further by including next-generation CT equipment with your service agreement*—no more waiting for capital budget approval. TechCARE is a non-obsolescence program that:

  • Combines the latest hardware–like MEDRAD® Stellant FLEX–with world-class service
  • Provides hardware upgrades that are coordinated with your annual preventative service maintenance visit
  • Provides 97%† uptime commitment with TechCARE* standard

 

 

*A three-year commitment is required and can be canceled within termination policy. †Quick issue resolution with average customer calls to Bayer’s 24/7 Technical Assistance Center lasting less than 15 minutes and being resolved 44% of the time. Remote monitoring, diagnosis, and resolution of your injector issues through VirtualCareTM Remote Support. Uncompromised quality by only using genuine original equipment manufacturer (OEM) parts and factory-certified Field Service Engineers.

Our 4 Customized Solutions Offer Quality Care & Exceptional Value

To help you protect your investment in Bayer equipment, software, and clinical services, we’ve created 4 service programs designed just for you. Whether you’re looking for enhanced coverage via SelectCARETM, comprehensive coverage with TechCARETM, or something in between, our customized solutions are designed to provide you with peace of mind.

Our 4 customized slutions offer quality care & exceptional value

*When the next generation monitor becomes available, customer may request one such enhancement during the term of the agreement to replace their existing monitor with the next generation Certegra® Workstation. When the next generation injector head becomes available, customer may request one such enhancement during the term to replace their existing injector head with a remanufactured injector head. The remanufactured injector head will only be compatible with new Bayer syringes as part of our complete injection system. Mounting options (Overhead Counterpoise System [OCS] and Pedestal) are excluded. Scan room enhancement will not be installed on OCS I (OCS I was last sold in 2004). Only available for MEDRAD® Stellant Dual CT Injection System

†97% uptime guarantee is only available with TechCARETM Standard level of service.

Bayer is committed to helping you and your team set the groundwork to start achieving your enterprise goals. We offer integrated programs to:

  • Leverage Performance Excellence Resources in our online customer portal Learning Academy
  • Drive workflow optimization with support from our Clinical Performance Call Center and Technical Support teams to elevate efficiency and peak operational performance
  • Uncover cost efficiency information to support your asset management strategy and assist you with timely decision making*
  • Partner with Bayer Specialists to identify opportunities to maximize the life of your Bayer Solutions

*Features available only to customers with a Bayer service agreement or warranty

Driving Quality

See how Bayer products and services are driving quality and efficiency

 

The myRadiologySolutions online portal* is your one-stop solution to help make the most of your investment in Bayer equipment, software, and clinical services. With myRadiologySolutions, you can:

  • Open, monitor, and view service and support cases for Bayer equipment, software, and clinical requests
  • Manage your Bayer assets by accessing statuses, cases, work orders, and warranties
  • Access myOrders to order disposables and track shipments
  • Learn about upcoming radiology meetings, conferences, webinars, and where to meet the Bayer in Radiology team
  • Access videos, product manuals, training resources, webinars, and more—all through the Learning Academy

*Certain features available only to customers with a Bayer service agreement or warranty.

Watch the myRadiologySolutions online customer portal in action

 

Calculate Downtime

Pressures in the healthcare environment increase the need to ensure that your Bayer devices are reliable and performing at peak efficiency

  • Customers with a Bayer Service Agreement experience 29%* less downtime during an emergency service event
  • A Bayer Service Agreement provides you:
    • Quick issue resolution with average customer calls to Bayer’s Technical Assistance Center lasting less than 15 minutes and being resolved 35%* of the time
    • Uncompromised quality by only using genuine OEM parts and factory certified Field Service Engineers
    • Remote monitoring, diagnosis, and resolution of your injector issues
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Patient Care Commitments
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Quality Demands
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Budget Constraints
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Compliance Requirements

*Estimates based on 2018 service records comparing average resolution times for service agreement customers with access to TAC (Technical Assistant Center ) and EMC (Emergency Service)  customers.

  • Interactive Downtime Calculator

    Every device downtime event has implications for your patients and for your bottom line. When a downtime event is prolonged, patient procedures may be delayed or rescheduled, resulting in increased patient wait time and potential delays in diagnosis.


    Find out how your facility could be impacted.

    Number of affected CT scanners

    Patient scans per hour

    Operating hours per day

    Calculate

  • Calculation Guide

    Patient Procedures

    The potential amount of patient procedures affected resulting from injector downtime events is calculated by multiplying the number of CT scanners impacted by the average number of contrast enhanced power assisted CT scans conducted per hour.

    For example: # of patients affected per day = (1 CT scanner)(12 scans per hour)(51% contrast enhanced*) (97% power assisted*)(8 hours per day) = 47.49 (~48 patients)


    Reimbursement Revenue

    The potential amount of reimbursement revenue affected resulting from injector downtime events is calculated by multiplying the number of CT scanners impacted by the average number of contrast enhanced power injected CT scan conducted per hour, then multiplied by the average reimbursement per scan.

    For example: Reimbursement revenue at risk per day = (1 CT scanner)(12 scans per hour)(51% contrast enhanced*) (97% power assisted*)(8 hours per day)($249 reimbursement per scan†) = $11,825

    Estimates are based on information provided by the hospital and actual results may vary. Estimates are for demonstrations purposes only and Bayer makes no warranty regarding the accuracy of these estimates.

    *The Imaging Market Guide. Arlington Medical Resources. Data on file.

    †Medicare Reimbursement Rate

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    • Interactive Downtime Calculator

      Every device downtime event has implications for your patients and for your bottom line. When a downtime event is prolonged, patient procedures may be delayed or rescheduled, resulting in increased patient wait time and potential delays in diagnosis.


      Find out how your facility could be impacted.

      Number of affected CT scanners

      Patient scans per hour

      Operating hours per day

      Calculate

  • Calculation Guide

    Patient Procedures

    The potential amount of patient procedures affected resulting from injector downtime events is calculated by multiplying the number of CT scanners impacted by the average number of contrast enhanced power assisted CT scans conducted per hour.

    For example: # of patients affected per day = (1 CT scanner)(12 scans per hour)(51% contrast enhanced*) (97% power assisted*)(8 hours per day) = 47.49 (~48 patients)


    Reimbursement Revenue

    The potential amount of reimbursement revenue affected resulting from injector downtime events is calculated by multiplying the number of CT scanners impacted by the average number of contrast enhanced power injected CT scan conducted per hour, then multiplied by the average reimbursement per scan.

    For example: Reimbursement revenue at risk per day = (1 CT scanner)(12 scans per hour)(51% contrast enhanced*) (97% power assisted*)(8 hours per day)($249 reimbursement per scan†) = $11,825

    Estimates are based on information provided by the hospital and actual results may vary. Estimates are for demonstrations purposes only and Bayer makes no warranty regarding the accuracy of these estimates.

    *The Imaging Market Guide. Arlington Medical Resources. Data on file.

    †Medicare Reimbursement Rate